TIME SPACE COMFORT
Life's most precious commodities

Currently situated on the fifth floor of Harrods, Heathrow Terminal 1, Harvey Nichols in Manchester and with the arrival of the much anticipated U.R Beautiful in Kingston, these beauty havens host the ultimate selection of treatments, services and brands.

Combining the talent of some of the world's best therapists, stylist, technicians & the launch of salon professional products created by Urban Retreat in association with the British Beauty Experts, guest at the Urban Retreat locations will be nurtured for individual serenity and calm.

You will find our company dedicated to the pursuance of care-excellence, beauty and wellness. Our employees’ enjoy opportunities to work and learn from our creative leaders, The British beauty Expert and opportunities for advancement. What we ask for in return is for our team members to contribute their talent, passion and energy to constantly make improvement to the level of care we bring to our guest and ensure that we are our clients’ first choice of service providers.

URBAN RETREAT MISSION STATEMENT

Urban Retreat is committed to providing a luxurious approach to wellbeing by evolving with new beauty innovations as well as maintaining the trusted and traditional.

Embark on your new career venture and join our team. Be apart of our family that brought Britain the British Beauty Experts. We look forward to meeting you.

Urban Retreat, Harrods

The ultimate beauty retreat - is a world-leader in beauty, hair and spa services, combining the best brands with 5 star surroundings and impeccable customer service - dedicated to delivering the promise to our customers each and every time through Time, Space and Comfort.

Urban Retreat, Terminal 1, Heathrow

At Urban Retreat we understand how precious time is, especially when our guests are travelling abroad. They may be waiting to fly off on a much anticipated holiday, exhausted and in-transit before the next leg of a long-haul journey, stressed as a result of delays to their flight or simply jetting off to a high-powered business meeting.

Whatever time they may have, they invest it with us. We will send them on their way looking refreshed and feeling ready for the voyage ahead.
Their journey begins with you.

Urban Hair and Beauty, Harvey Nichols, Manchester

Each encounter is unique and thoughtfully customised according to each client’s needs, desires and lifestyle. We have an exceptional fan base and we have no doubt that you will cultivate fans of your own.

U.R Beautiful, Kingston

U.R Beautiful by Urban Retreat is a new and exclusive hair and beauty salon. A diffusion of the successful Urban Retreat beauty destination at Harrods, Harvey Nichols Manchester and Heathrow Terminal 1.

Beautique.com by Urban Retreat

Beautique.com by Urban Retreat is a world premier beauty and hair website – groundbreaking combination of e-commerce, editorial and expert advice through the British Beauty Experts, unparallel range of high end products, premium customer service, chic packaging and a simplistic process of buying.

Beautique Magazine by Urban Retreat
Beautique Magazine focuses solely on beauty and hair. It explores the world of beauty in depth, focusing on the very latest treatments, products and services. It is the only magazine on the market to provide such a comprehensive insight into the exclusive arena of first class beauty accompanied by sensational visuals.

URPR by Urban Retreat

The public relations division for Urban Retreat has a passion for unique and inspirational beauty, grooming and wellness concepts. With 12 years of combined public relations experience they offer an in-house, focused service with dynamism and creativity of an agency.


**HOT JOBS**
Opportunities available for:

Make up Artist and Retail Advisor, Harrods:
Urban Retreat and Glamour To Go

To carry out Makeovers to the highest professional standard and in line with Urban Retreat guidelines with due care, attention and sensitivity to client’s needs. Maintaining and delivering superior customer service and aftercare. Assist the client to choose the best possible products to answer her/his needs.

Experience

Salon or retail experience desirable
Good command of English is essential, foreign languages desirable but not essential
Possess excellent organisational skills, written and verbal communication
Demonstrate attention to detail and time management

Attributes

• Professional attitude
• Calm, patient and discreet
• Demonstrates pride and enjoyment in their work and in upholding their professional standards
• Flexibility
• Ability to work well within a team and also under own initiative
• Ability to manage workload unsupervised
• Committed to providing excellent customer service
• Ability to take instruction

This role will require you to work alternative Saturday, Sundays and Bank Holidays.

Assistant Retail Manager, Urban Retreat, Harrods

We need a committed Retail Assistant Manager to work in unison with the Retail Manager to provide excellent customer care and ensure targets are met. The ability to work on your own initiative and delegate responsibilities is paramount.

Main Duties

The main responsibility is supporting the Retail Manager in all aspects of the retail operations in her absence.

Ability to co-ordinate stock taking will be a vital role in this position.

You will be serving very loyal and high profiled customers so you must be able to offer an excellent level of care, attention and advice.

We are looking to recruit charismatic, professional and knowledgeable candidates with a genuine interest in the beauty retail industry.

You will provide a high level of service to our Urban Retreat / Harrods clients and ensure that customer satisfaction is achieved at all times

Ensure that targets are attained and that retail procedures and guidelines are followed

Ensure that administration procedures and stock guidelines are met at all times.

Assist with team rota, address & maintain team grooming and ensure immaculate housekeeping

Creative initiative / ideas will be necessary to for push retail sales

Experience

At least 2 years in a supervisory position
Stock control experience necessary                                                             Experience in beauty/hair retail will be desirable

Attributes

Excellent Customer Care
Promote a positive and professional imager
Experience in Retail, preferably in beauty retail
Great Sales track-record
Be able to work in a fast past and dynamic team
Proficient is Excel, Word, Internet

Stylist & Colour Technician, Urban Retreat, Heathrow

Urban Retreat is always scouting for talented, hardworking stylists and colour technicians to join the team in our new team in Heathrow, Terminal 1

Suitable candidates will demonstrate the following:

• Impeccable skills in all aspects of hair including: cutting, blow-drying, re-styling, colour
• Customer care focus and the ability to create good rapport
• Ability to work as part of a dynamic team
• Ability to cross-sell other services and brands  

Nail Technicians, Harrods: Urban Retreat, Glamour To Go

The role will involve manicure, pedicures and  hand treatments. For the position of a manicurist and pedicurist specialist you will hold the relevant qualifications and should have at least 2 year industry experience in a similar role with a true passion for hand and nail care.

Confidence in product sales is essential

This position will require you to cover alternative Saturday and Sunday shifts including Bank Holidays

• NVQ  level 3
• Experience in Acrylics and or Gel nails
• Fluent in English
• Practice treatments to a high standard whilst maintaining high levels of cleanliness and hygiene
• Promote a positive and professional image
• Team player
• Enthusiastic about extensions
• Excellent customer care
• Bea able to work in a dynamic team
• Have a keen willingness to learn new Luxurious versions of Manicures & Pedicures

This is a lovely role for an energetic and enthusiastic nail specialist who would like the opportunity to be a part of a large and innovative salon group.

Hot Waxer, Harrods, Urban Retreat

To ensure that a positive experience is received by our guests. Providing a professional and thorough waxing service and ensuring the environment is welcoming. Guide and advise customers regarding treatments, skincare and products. This position is extremely fast paced so time-keeping is paramount.

• Educated to NVQ 3, ITEC, CIBTAC, CIDESCO equivalent
• Specialist in hot waxing
• Practice treatments to a high standard whilst maintaining high levels of cleanliness and hygiene
• Promote a positive and professional image
• Team player
• Enthusiastic about extensions
• Excellent customer care

URBAN RETREAT AT HARRODS
Opportunities available for:

Stylists & Technicians
Salon floor experience as a stylist or technician
Ability to cross-sell other services and brands Enthusiastic
Client care orientated · Ability to create a good rapport

Therapist & Nail Technicians
NVQ Level 3 · ITEC, CIBTAC, CIDESCO equivalent
Practice treatments to a high standard whilst maintaining high levels of cleanliness and hygiene ∙ Promote a positive and professional image
Ability to give excellent treatment and retail advice

Trainees
Full time trainees at all levels · In-house training opportunities ·
Work in partnership with any college

Receptionists
Exceptional customer service · Customer care experience ·
Proficient in Word/Excel · Working permit

Nail Technicians
NVQ Level 3 · ITEC, CIBTAC, CIDESCO equivalent
Practice treatments to a high standard whilst maintaining high levels of cleanliness and hygiene · Promote a positive and professional image
Ability to give excellent treatment and retail advice

Artistic/Educational Director
Experience as an artistic or educational director
Background in shows, seminars and photo shoots 

Afro Stylist
Specialising in Afro hair: relaxers, weaves, braids, extensions and dreadlocks Creative knowledge of European and Afro hair
Highly motivated and well presented individual · Preferably own clientele

Hair Extension Technician
Hair extension experience and knowledge would be an advantage ∙
Artistic ∙ Excellent customer service ∙ Enthusiastic about extensions
Be able to work as part of a dynamic team ∙ Ambitious ∙
Full training provided for the right candidate ∙ Motivated ∙

Waxing Expert - Full time (maternity cover)

•Specialising in hot Brazilian and Hollywood waxing

Guest Relations /Front of House Support (entry level position) Full time

General House Keeper - Full time

Must have basic knowledge of salon services and customer care.

•Maintain a clean safe environment sweeping and mopping the floors within the back wash, dispensary and laundry areas.

•Report any maintenance requirements and repairs to your line manager.

•Ensure that both the back wash, dispensary and laundry areas are clean and organised at all times.

•Wash all colour bowls and brushes, ensuring that the sink area is clean.

•Every morning organise a rota to cover the lunch breaks in the Children's Salon, Cloak Room and Laundry.

•Remain on the salon floor ensuring that the salon itself and hair stations are always clean and tidy, return all tableware to Café and clean the retail shelves.

•Towel run for the Children's salon to be done twice a day.

•Confer with line manager before leaving at the end of each day.

•In the morning, prepare the Cloakroom for the day - Place gowns and tickets on hangers.

•On occasion assist the retail team and unpack and cross check the professional hair, colour stock.

•You may be asked to help with orders and deliveries arriving from our distribution centre.

•Attend work looking clean and smart, ensuring that you follow Harrods standards at all times.

•Assist the retail team in cleaning the shelves and replenishing retail stock.

•Meet and greet clients at the main salon door.

•Support the front desk in escorting clients and delivering travelers.

•Offer lunch cover for the kid's salon and cloakroom.


MURAD

Murad is a leading clinical skin care company looking for enthusiastic, ambitious and self-motivated individuals to create further brand awareness and support the growth and expansion of our brand in premier locations such as the Urban Retreat, Harrods.
Part of the reason why Murad is an award–winning product range is that it's at the cutting edge of ingredient technology. Dr Murad was the first dermatologist to discover the anti-oxidant benefits of fruits such as Goji Berries and Pomegranates. Dr Murad is also an expert on what treatment the skin really needs. For instance his Water Principle theory advocates that it is not the water you drink that's important for the skin's hydration but the water you eat in fruit and vegetables to retain the strength of the skin cells.

www.muraduk.com
www.urbanretreat.co.uk

Murad Senior Account Manager, Urban Retreat, Harrods

This candidate will be responsible for driving the counter business of Dr Murad products and services within Urban Retreat.

The role will consist of:

•Driving sales
•Approach and Educate guests on Murad products and services
•Maintain stock levels and deliver stock takings
•Be involved with Murad promotions
•Increasing treatment bookings by educating our guests about the brand
•Achieve individual and counter targets
•Collating figures and produce reports of sales
•Develop business and brand awareness
•Follow store procedures and guidelines

This role will involve the Account Manager to transfer between the Urban Retreat Murad counter and the Apocathary in Harrods to create a greater brand awareness.

Although this candidate does not need to have a beauty therapy qualification, it would be an advantage.

HEATHROW, TERMINAL 1
Opportunities available for:

Reception Supervisor, full time

Your overall position will be as supporting right-hand person to the Salon / Operations Manager in terms of administration and assistance in her absence.

Update and maintain staff details such as holidays, attendance, lateness, absenteeism and follow through with correct procedures and administration

Understanding to handle employee details with discretion, sensitively and professionalism

Support in creating / amending staff rota

Booking reservations, meetings, interviews

Liaise with Human Resources for store approvals, inductions, store passes and HR administration

Clear, concise communication

Accurate data input and follow-through

Organise and maintain user-friendly filing system

Ability to deal with Customer Challenges and the ability to resolve issues in a diplomatic, prompt and professional manner

Draft internal memorandums

Assist Manager in creating / updating training schedules, manuals & orientation packs

EXPERIENCE
• Minimum 2 years administrative experience
• Strong IT skills, particularly Word and Excel
• Ability to demonstrate excellent organisation skills
• Possess excellent literacy, numeracy, written and verbal communication skills
• Demonstrate attention to detail and time management

ATTRIBUTES
• Proactive and flexible in your approach to your work
• Professional attitude is also essential, as you will be dealing with a high level of management team
• Accuracy and attention to detail
vAble to cope under pressure
• Calm, patient and polite manner

Commit to providing excellent customer care

Receptionists
• Exceptional customer service
• You should be a person with initiative and work well under pressure
• Ability to deal with customer challenges over the phone and face to face in a diplomatic manner
• Great communications skills, verbally and written
• We make over 500 reservations per day so the ability to accurately and proficiently collate data is paramount
• Intermediate in Word / Excel
• Working Permit

Stylists, maternity cover
Salon floor experience as a stylist
Ability to cross-sell other services and brands Enthusiastic Client care orientated · Ability to create a good rapport

Stylist, full time, maternity cover
Be able to cover all aspects of hair including: cutting, blow-drying, re-styling, colour ∙ Ability to cross-sell other services and brands  
Customer care orientated and  ability to create good rapport
Ability to work as part of a dynamic team.

Beauty Therapist, Nail Technician, full time
Educated to NVQ 3, ITEC, CIBTAC, CIDESCO equivalent  
Experience as a Therapist and Nail technician
Practice treatments to a high standard whilst   maintaining high levels of cleanliness and hygiene ∙ Promote a positive and professional image
Team player Flexible (the airport operates 365 days per year)
Ability to give excellent treatment and retail advice.

Beauty Therapist, Nail Technician, full time, maternity cover
Educated to NVQ 3, ITEC, CIBTAC, CIDESCO equivalent  
Experience as a Therapist and Nail technician
Practice treatments to a high standard whilst   maintaining high levels of cleanliness and hygiene ∙ Promote a positive and professional image
Team player Flexible (the airport operates 365 days per year)
Ability to give excellent treatment and retail advice.

Part time Stylist
Be able to cover all aspects of hair including: cutting, blow-drying, re-styling, colour ∙ Ability to cross-sell other services and brands  
Customer care orientated and  ability to create good rapport
Ability to work as part of a dynamic team.

Full time Beauty Therapist
Educated to NVQ 3, ITEC, CIBTAC, CIDESCO equivalent  
Practice treatments to a high standard whilst   maintaining high levels of cleanliness and hygiene ∙ Promote a positive and professional image
Team player Flexible (the airport operates 365 days per year)
Ability to give excellent treatment and retail advice.

Full time Receptionist
Exceptional customer service · Customer care experience · Proficient in Word/Excel · Working permit


KINGSTON, UPON THAMES
Opportunities available for:

Nail Technicians & Therapist
NVQ Level 3 · ITEC, CIBTAC, CIDESCO equivalent
Practice treatments to a high standard whilst maintaining high levels of cleanliness and hygiene ∙ Promote a positive and professional image
Ability to give excellent treatment and retail advice

Stylists
Salon floor experience as a stylist
Ability to cross-sell other services and brands Enthusiastic
Client care orientated · Ability to create a good rapport

Stylists & Technicians
Salon floor experience as a stylist or technician · Enthusiastic
Ability to cross-sell other services and brand ·  Client care orientated
Ability to create a good rapport

Therapist & Nail Technicians
NVQ Level 3 ∙ ITEC, CIBTAC, CIDESCO equivalent
Practice treatments to a high standard whilst maintaining high levels of cleanliness and hygiene · Promote a positive and professional image
Ability to give excellent treatment and retail advice

Retail Advisor

Brow Technician
You must be a talented therapist with expertise in waxing and / threading. Must have a good understanding of customer relations.

Receptionists/ Call Centre Advisor
Exceptional customer service · Customer care experience
Proficient in Word/Excel · Working permit

URBAN RETREAT HARVEY NICHOLS, MANCHESTER
Opportunities available for:

Make up Artist & Retail Advisor
(part time: Thursday, Friday, Saturday)

To carry out Make overs to the highest professional standard and in line with Urban Retreat guidelines with due care, attention and sensitivity to client’s needs. Maintaining and delivering superior customer service and aftercare. Assist the client to choose the best possible products to answer her/his needs.

Experience

• Salon or retail experience desirable
• Good command of English is essential, foreign languages desirable but not essential
• Possess excellent organisational skills, written and verbal communication
• Demonstrate attention to detail and time management

Attributes

• Professional attitude
• Calm, patient and discreet
• Demonstrates pride and enjoyment in their work and in upholding their professional standards
• Flexibility
• Ability to work well within a team and also under own initiative
• Ability to manage workload unsupervised
• Committed to providing excellent customer service
• Ability to take instruction

Therapist
(part time: Thursday, Friday, Saturday)

NVQ Level 3 ∙ ITEC, CIBTAC, CIDESCO equivalent
Practice treatments to a high standard whilst maintaining high levels of cleanliness and hygiene ∙ Promote a positive and professional image

Ability to give excellent treatment and retail advice

Trainees
Full time trainees at all levels · In-house training opportunities ·
Work in partnership with any college